Frequently Asked Questions

Orders are generally dispatched within 1 to 5 working days, sometimes sooner. You will receive a dispatch email when your order has been dispatched. Please check your SPAM or Junk folder just in case it slips in there.

If you cannot find your dispatch email or think you may have deleted it, please contact us and we can provide an update on whether your order has been dispatched.

If you entered an incorrect delivery address, please contact us within 24 hours. If your order has not yet been shipped, we may be able to update the delivery address.

If the order has already been shipped, unfortunately we may no longer be able to change the delivery address.

When you order multiple items, they may occasionally be shipped separately. This can happen when products are fulfilled from different locations.

You may therefore receive one item before another. If part of your order arrives first, please do not worry. The remaining items may still be in transit.

We always try our best to accommodate order changes or cancellations where possible. Please contact us as soon as possible after placing your order.

If your order has already been shipped, we will not be able to cancel or modify it. Custom or personalized products may also enter production quickly, so changes cannot always be guaranteed.

There is a good chance that your confirmation email has ended up in your SPAM or Junk folder, so please check there first.

If you still cannot find it and would like confirmation of your order, please contact us through our contact page.

All orders are processed within 1 to 5 business days. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional transit time for delivery. If there will be a significant delay, we may contact you by email or telephone.

When tracking is available, you will receive a shipment confirmation email containing your tracking number once your order has shipped. Tracking information typically becomes active within 24 hours.

Some carriers used for standard shipping do not provide tracking numbers. If your order is shipped with one of these carriers, you may not receive tracking information, but your order will still be on its way.

Delivery delays can occasionally occur. If your order has taken longer than 15 working days from dispatch, please contact us so we can look into the shipment for you.

Depending on the circumstances, we will review the available delivery information and work with you toward an appropriate resolution.

We are not responsible for customs duties, taxes, or other fees applied to your order. Any charges imposed during or after shipping are the responsibility of the customer.

If your order arrives damaged, please contact the shipping carrier and our support team as soon as possible so we can assist you.

Please retain all packaging materials and damaged items until the claim process has been completed.

We have a 10-day return policy, which means you have 10 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

To start a return, please contact us through our contact page. If your return is approved, we will provide instructions on how and where to send your item.

The buyer is responsible for return shipping costs unless the return is due to an error on our part, such as receiving the wrong or a defective item. Items sent back without first requesting a return will not be accepted.

Custom, personalized, and made-to-order items are final sale and cannot be returned or refunded unless they arrive damaged or defective.

We cannot accept returns on sale items, gift cards, custom products, or personalized products unless otherwise required by applicable law.

Please inspect your order upon arrival and contact us immediately if your item is defective, damaged, or if you received the wrong item. We will evaluate the issue and work to resolve it as quickly as possible.

If your item arrives with significant damage or a manufacturing defect that impacts its appearance or functionality, please contact us within 48 hours of delivery and include clear photos of the issue.

Due to the handcrafted nature of our products and the shipping process, minor surface marks, light scratches, or small cosmetic imperfections may occasionally occur.

These are considered normal when they are only visible upon close inspection and do not affect the functionality or overall appearance of the product during normal use. Refunds, replacements, or exchanges will not be issued for minor cosmetic imperfections.

The fastest way to receive a different eligible item is to return the item you have. Once your return has been received and approved, you may place a new order for the replacement item.

Once we receive your returned item, we will inspect it to confirm that it meets the return requirements. If approved, your refund will be issued to your original payment method within 10 business days.

Your bank or credit card provider may require additional time to process and post the refund. If more than 15 business days have passed since your refund was approved, please contact us through our contact page.

If your order is shipped to a country within the European Union, you may have the right to cancel or return your order within 14 days for any reason and without justification, unless the item is exempt under applicable law.

Custom and personalized products may be exempt. Eligible returned items must be unworn, unused, with tags, in their original packaging, and accompanied by proof of purchase.

We accept major credit and debit cards through the payment options available at checkout. PayPal may also be available depending on your checkout location and store configuration.

If your payment is declined, please double-check your billing details or contact your card provider before trying again.