Refund policy

We have a 10-day return policy, which means you have 10 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, you can contact us through our contact page. If your return request is approved, we will provide instructions on how and where to send your item. The buyer is responsible for the cost of return shipping unless the return is due to an error on our part, such as receiving the wrong or a defective item.

Items sent back to us without first requesting a return will not be accepted. You can always contact us through our contact page if you have any questions about returns.

Damages and issues
Please inspect your order upon arrival and contact us immediately if your item is defective, damaged, or if you received the wrong item. We will evaluate the issue and work to resolve it as quickly as possible.

Minor Cosmetic Imperfections
Due to the handcrafted nature of our products and the shipping process, minor surface marks, light scratches, or small cosmetic imperfections may occasionally occur. These are considered normal if they are only visible upon close inspection and do not affect the functionality or overall appearance of the product during normal use. Refunds, replacements, or exchanges will not be issued for minor cosmetic imperfections.

If your item arrives with significant damage or a manufacturing defect that impacts its appearance or functionality, please contact us within 48 hours of delivery and include clear photos of the issue. We will review your claim and work with you to provide an appropriate resolution where applicable.

Custom items
Custom, personalized, or made-to-order items are final sale and cannot be returned or refunded unless they arrive damaged or defective.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items, gift cards, or custom and personalized products.

Exchanges
The fastest way to receive a different item is to return the eligible item you have. Once your return has been received and approved, you may place a new order for the replacement item.

European Union 14 day cooling off period
If your order is shipped to a country within the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification, unless the item is exempt under applicable law, including custom or personalized products. Returned items must be unworn, unused, with tags, in their original packaging, and accompanied by proof of purchase.

Refunds
Once we receive your returned item, we will inspect it to confirm it is in its original condition. If your return is approved, your refund will be issued to your original payment method within 10 business days. Please note that your bank or credit card provider may require additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us through our contact page.